Spheris Outsource Services | Global Advantages
Capacity
The size of our global workforce means the capacity to handle a larger volume of transcription files than anyone else in the industry.
File Matching
We have constructed a real-time global VPN to reduce the amount of time a transcription file spends in the pipeline before being assigned to an MLS. No matter what time of day or night a file arrives in our system, our automated system can match it to the most qualified MLS currently on the job anywhere on the planet.
Turnaround Time
The faster a transcription file is assigned to an MLS, the faster it can be completed for our customers. The number of MLSs employed by Spheris allows us to manage our turnaround times with strict control.
Patient Care
Most doctors and hospitals recognize that the speed of transcription services is directly tied to the welfare of patients. Our global resources allow us to return completed files in the minimal time necessary to ensure the utmost quality.
Quality
Spheris has the highest standards for quality and accuracy. Our strict policies and standards do not change depending on where the transcription is performed. Our customers are unable to determine by reviewing a completed transcription file whether the work took place in the United States or in India.
Security
Spheris maintains the same data security and integrity whether a transcription file is being transferred across the country or around the globe.
- No change in protocols or software.
- All files remain inside our end-to-end virtual private network (VPN) to ensure that only authorized, authenticated users have access to patient information.
- The Spheris workstation where each of our MLSs works – in the U.S. and India – is unable to print, email, or save the document to a disk.
- All Spheris equipment, software, procedures and security measures are fully HIPAA compliant.